01
Windows & operating systems
Windows installation, setup and basic OS troubleshooting.
IT SUPPORT · DESKTOP SUPPORT · SERVICE DESK
I keep people’s computers — and their workday — running.
MCA graduate moving into IT Support, bringing practical troubleshooting experience and two years of professional work in digital marketing.
Open to support roles
01 / A deliberate next step
People first.
Problems solved.
I’m an MCA graduate building my career in IT Support. Over the past two years, I’ve worked in digital marketing across project-based and salaried roles. That experience taught me to communicate clearly, work through changing priorities and take ownership of the details.
The part of technology I keep coming back to is hands-on troubleshooting: setting up Windows and software, helping diagnose basic hardware issues, and getting internet connections working again. I’m now choosing support work as my long-term path, where patience, a methodical approach and a helpful response matter every day.
I’m looking for an entry-level IT Support, Technical Support or Desktop Support opportunity where I can learn the team’s processes and grow through real service experience.
02 Practical foundations
Tools I can work with.
Clear about what I know today.
Ready to keep learning on the job.
→
02
Software support
Software installation and first-level application troubleshooting.
03
Computer hardware
Basic diagnosis, component replacement and RAM or storage upgrades.
04
Network basics
Basic network setup and Wi-Fi, LAN and internet connectivity checks.
05
Web & hosting
Hostinger deployment, hPanel, cPanel, WordPress, HTML and CSS.
06
Mobile devices
Hardware and software fundamentals from dedicated hands-on training.
03 / Hands-on support
Useful help starts
with listening.
My support experience has been informal and practical. I’m comfortable starting with the basics, checking one thing at a time and explaining what I’ve done.
01
Installed Windows and common software on computers used by friends and colleagues.
✓02
Helped troubleshoot basic hardware issues and replace faulty components.
✓03
Helped set up basic network connections and troubleshoot internet access.
✓04 / Experience
A record of showing up.
Professional experience in digital marketing, with transferable habits in communication, ownership and technical website support.
Mar 2025 — Oct 2026 · Project-based
Digital Marketing Executive
AK Tech Info · Madurai
- Deployed client websites on Hostinger and handled hosting tasks through hPanel and cPanel.
- Built and updated WordPress pages, including content, images and links; made simple HTML and CSS edits.
- Checked site health and performance with Google Search Console, GA4 and website audit tools.
- Handled SEO and local SEO work for business clients.
Jun 2024 — Feb 2025
Digital Marketing Executive
Fire Bee Techno Services Pvt. Ltd. / Addus Technologies · Madurai
- Updated technology service pages through keyword research, content changes and basic technical checks.
- Created business listings to support local search visibility.
05 / Education & training
Built on a
technical degree.
A computer applications background, paired with focused hands-on learning.
Sep 2021 — Jun 2023
72%Master of Computer Applications
Madurai Kamaraj University · Madurai
Jul 2018 — Aug 2021
68%Bachelor of Science in Mathematics
Arul Anandar College · Madurai
06 / Certifications & training
Learning with
a practical purpose.
Focused courses that support my technical foundation.
Explore the training behind the skills.
01 / HARDWARE
Practical trainingMobile Hardware
& Software Training
Dosthu Service Mobile Training Centre
Madurai
Explore training
Hands-on training in mobile hardware and software fundamentals, supporting my interest in device troubleshooting and technical support.
02 / WEB TECHNOLOGY
Online courseHTML, JavaScript
& Bootstrap
Udemy
Web development foundations
Explore training
Coursework in HTML, JavaScript and Bootstrap. These foundations complement my practical experience updating websites and handling basic technical website tasks.
Training details are listed in my resume .
07 / Start a conversation
Available to join immediatelyThe next role.
The next role.
Let’s talk.
Hiring for IT Support, Desktop Support or Service Desk? Share the role and a little about your team. I’d be glad to connect.
Based in Madurai, Tamil Nadu.
Ready to relocate anywhere in India.
A GOOD CONVERSATION STARTS HERE
Send an enquiry
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